These Terms of Service (“Terms”) govern your access to and use of the OperateOS platform (the “Service”), operated by [COMPANY LEGAL NAME] (“OperateOS”, “we”, “us”). By creating an account or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a business, you represent that you are authorised to bind that business.
1. The Service
OperateOS provides an AI-assisted business operations platform (CRM, finance, projects, operations, compliance, knowledge base, reporting, and AI agents). Features may change over time. AI outputs are suggestions and may be inaccurate — you are responsible for reviewing them before relying on or acting on them.
2. Accounts & eligibility
You must provide accurate information and keep your account secure. You are responsible for activity under your account and for your team members’ use of the Service. You must be legally able to enter into these Terms.
3. Acceptable use
You agree not to: (a) break the law or infringe others’ rights; (b) upload malware or attempt to breach security or access other tenants’ data; (c) reverse-engineer or resell the Service except as permitted; (d) misuse AI features to generate unlawful, harmful, or deceptive content.
4. Your data & ownership
You retain ownership of the data you submit (“Customer Data”). You grant us a limited licence to process it to provide and improve the Service, as described in our Privacy Policy. Our handling of personal information is governed by POPIA. You are responsible for having the necessary rights and consents for the data you upload.
5. Fees
[If/when paid plans apply: describe pricing, billing cycle, taxes (VAT), renewals, and refunds. During pilot the Service may be provided free of charge and may change or be discontinued.]
6. Third-party services
The Service relies on third-party providers (e.g. cloud hosting, database, and AI model providers). Their processing is covered in the Privacy Policy. We are not responsible for third-party services outside our control.
7. AI disclaimer
AI-generated content (including financial, legal, tax, HR, or compliance suggestions) is provided for informational purposes only, may be wrong, and is not professional advice. Always verify with a qualified professional before acting.
8. Warranties & liability
The Service is provided “as is”. To the maximum extent permitted by law, we disclaim implied warranties and our aggregate liability is limited to [LIMITATION, e.g. fees paid in the prior 12 months]. Nothing limits liability that cannot be limited by law. [Have counsel confirm consistency with the Consumer Protection Act and POPIA.]
9. Termination
You may stop using the Service at any time. We may suspend or terminate accounts for breach or to comply with law. On termination you may request an export of your Customer Data for [PERIOD], after which it may be deleted.
10. Governing law
These Terms are governed by the laws of the Republic of South Africa, and disputes are subject to the jurisdiction of its courts, unless otherwise required by law.
11. Changes & contact
We may update these Terms; material changes will be notified. Continued use means acceptance. Questions: [LEGAL EMAIL] · [COMPANY LEGAL NAME], [REGISTERED ADDRESS].